Questions about our products
Where do the materials we use for our products come from?
A large part of it comes from Austria and Germany. You can find more detailed information on the respective product page
Where and how are we producing our products?
Our lingerie and swimwear are produced in our studio in Vienna. For the few other items we do not have suitable machines and therefore rely on our production partners in Portugal.
You can find further information on the respective product pages.
Is there a way to try on the Soda Lingerie?
Where can I buy Soda pieces?
You can currently find our lingerie in our shop on Viennas Neubaugasse or here in our online shop. There are also regular pop-ups in other European cities.
How do I wash my Soda Lingerie?
You can find care instructions on the respective product pages
Is there a guarantee on my Soda Lingerie?
We aim for our lingerie items to last as long as possible.
That's why you get a lifetime guarantee on workmanship with every piece of our lingerie.
However, a distinction must be made between usual wear and tear of material (laces, small metal parts and rubber).
Example that falls under our lifetime guarantee: We repair a dissolved seam.
Example of usual wear and tear: lace tears, rubber wears out due to age.
Even with usual wear and tear, we will try to repair your Soda piece if possible. In this case we request a small compensation for expenses.
If your lingerie shows faults or if you are unsure whether it qualifies for repair, it is best to contact us by email at hello@sodalingerie.com (subject: repair) including photos.
If your product can be repaired, we will then ask you to either send it to our studio by post (you will be responsible for the shipping costs) or to bring it over directly.
My lingerie is showing signs of age. Does Soda offer a repair service?
If the defect is not covered by our product guarantee, please send us photos of the items to be repaired by email. If a repair is possible, we will contact you directly with a cost estimate.
Order & Shipping
How can I order?
You can order directly from us in our online shop. Alternatively, we have almost all items in stock in our shop at Viennas Neubaugasse 45. If an item is not available there, you can at least try on the size (in a different color) and then order the item in the shop.
How can I change my order?
You can generally change normal orders (products from the online shop) until they are shipped. Please contact us by email (subject: order + order number)
How much does the shipping cost?
You can find our current shipping rates here
Where does Soda deliver?
We deliver worldwide. You can find information about shipping here.
How long does shipping take on average?
You can find our current delivery times here
How are my products packaged?
We have consciously decided to produce as little waste as possible when packing and only use the bare essentials.
Returns & Exchanges
How long is the period for a return/exchange?
You have 14 days from receiving your order to return or exchange unworn pieces.
Please be sure to contact us before returning any items. Returning an order without prior notice of cancellation is not permitted by law and will not be accepted by us.
How does a return/exchange work?
We believe that our cuts make a great fit for almost all shapes and forms.
Yet, not every piece of lingerie fits as expected, and we completely understand that.
If your order doesn’t fit the way you’d like, we have two simple solutions for you. Depending on your country, these solutions may vary slightly.
Please note that we can only refund or exchange unworn lingerie. So before reading further, please make sure this is indeed the case. Trying on with a panty underneath is, of course, okay.
Austria & Germany
We offer free return shipping within the 14-day cancellation period only in the following cases:
- For a refund as a Soda gift voucher
- For the first exchange to a different size
For a regular refund to your original payment method, we’re happy to provide you with a GLS return label. In this case, however, a fee of €5.90 will be deducted from the refunded amount.
Alternatively, you can return the items directly at our store in Vienna or send them back via another shipping provider at your own cost. In this case, we strongly recommend choosing an insured shipping option, as we can only issue the refund once the return is received.
Please be sure to email us in advance so we can assist you with your request :)
Other countries
Depending on the shipping rates to your home country, in some cases we can offer the same solution as for Austria & Germany (see above). Please send us a quick email with your request in this case.
If this is not possible, you will be responsible for the return shipping. For returns, we recommend choosing an insured shipping option, as we can only issue a refund or exchange after receiving the return.
For the first exchange, we are happy to cover the cost of shipping the new size/color to you.
One of my pieces has a defect. What can I do?
We inspect every single item very carefully. However, it can happen that we occasionally miss a flaw.
If this happens, please contact us immediately upon receiving the item and, if possible, include a photo of the defective area.
Payment
Which payment methods are currently possible?
We offer all common payment methods such as Paypal, Klarna, credit card and bank transfer. Regular credit cards can be used via Shopify Pay.
I have a voucher. How can I redeem it?
To redeem your voucher online, add the products you want to your shopping cart. You can then redeem the voucher code at checkout. The amount will automatically be deducted from your shopping cart value.
We can also accept vouchers in our store. Simply show us your voucher code in the email you received
Privacy Protection
What data is stored on your website?
In accordance with the General Data Protection Regulation (GDPR) applicable in the EU, every customer has the right to view the data they have stored. Furthermore, this data can be deleted upon request (email to hello@sodalingerie.com , subject: GDPR).
Basically, the data that is necessary to process orders is stored: contact details, activities, orders, invoices. For marketing purposes and to understand our customers even better, we also use the analysis tool Google Analytics. For example, the type of device you use to access our website or the country and city you are in at the time of use are stored.
You can find more detailed information in our data protection declaration .
Where can I find more detailed information about the tracking tools Soda uses?
For more detailed information about the tracking tools we use, how we handle your data, and your options, please see our privacy policy .
Collaborations
I would like to offer Soda products in my (online) shop/store. Who do I contact?
It is best to contact us by email (subject: Retail). We would like to invite you to a short (video) meeting to talk about a possible collaboration.
I would like to cooperate with Soda as an influencer. Who do I contact?
We currently only work with influencers very occasionally. If our products are of interest to you, please contact us by email at hello@sodalingerie.com (subject: Influencer) for further information.
I would like to borrow Soda products for shoots or similar. Is this possible? Who do I contact?
Of course! Choose the right pieces directly in our online shop. BEFORE you place the order, please write us an email to hello@sodalingerie.com (subject: Photoshoot) that you want to borrow the products for a shoot or similar. If we do not receive such an email, we unfortunately have to charge for the products. After you have sent the products back to us and they have arrived safely, we will refund your order. However, you must bear the return shipping costs.
I want to take pictures in Soda lingerie and/or loungewear, but I'm not an influencer. Is that still possible?
Of course! We want to see lots of different, real bodies with all their facets and characteristics in our underwear and/or loungewear! If this sounds exciting to you, please send us an email to hello@sodalingerie.com (subject: real Bodies) with photos of yourself and a short text about why you would like to shoot with us.